Legal

Privacy Policy

Last updated: October 26, 2026

PGL Canadian Immigration Services Ltd. ("PGL", "we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. It applies to our website (pglimmigration.com), our forms, our booking pages, and the services we provide.

We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act (PIPA), and, for our office in the Philippines, the Philippine Data Privacy Act of 2012.

1. Who we are

PGL Canadian Immigration Services Ltd. is an immigration consulting firm based in Edmonton, Alberta, with a support office in Lipa City, Batangas, Philippines. Our principal consultant, Rej Jerome Gonzales Pagal, is a Regulated Canadian Immigration Consultant (RCIC), licence R705735, with the College of Immigration and Citizenship Consultants (CICC).

2. Information we collect

• Contact details: name, email address, phone number, country, and preferred contact method.
• Inquiry and assessment details: the information you enter in our contact, assessment, and booking forms, such as the type of service you need and your message.
• Employer information: business name and location, positions you need to fill, number of workers, timelines, and your hiring history.
• Immigration file information: if you become a client, the documents and details needed for your application, which may include identity documents, education and work history, family information, financial information, and medical or police records where an application requires them.
• Payment information: when you book a paid consultation, payment is processed by our booking and payment providers. We do not store your full card number.
• Website data: basic technical information such as your browser type, pages visited, and approximate location, collected through cookies and similar tools to keep the website working and to understand how it is used.

3. How we use your information

• To respond to your inquiry and book consultations.
• To assess your eligibility and advise you on your options.
• To prepare, submit, and manage applications on your behalf, once you have signed a retainer agreement with us.
• To communicate with you about your inquiry, appointments, and file, including by email, phone, and text message.
• To send you updates and offers, only if you have agreed to receive them.
• To meet our legal, regulatory, and professional obligations, including the record-keeping requirements of the CICC.
• To keep our website and systems secure and working properly.

4. Text messages (SMS)

If you check the consent box on one of our forms, we may send you text messages about your inquiry, appointments, and, if you agree separately, our updates and offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance.

5. When we share your information

We do not sell your personal information. We share it only as needed to provide our services, and only with:

• Government authorities such as Immigration, Refugees and Citizenship Canada (IRCC), Employment and Social Development Canada (ESDC), and provincial nominee programs, when you instruct us to submit an application on your behalf.
• Service providers who help us run our business, such as our website host, customer relationship management and messaging platform, scheduling and payment tools, and secure file storage. They may use your information only to provide their services to us.
• Others with your consent, or where the law requires or permits disclosure.

6. Where your information is stored

Our team in Canada and our support staff in the Philippines may access your information to work on your inquiry or file. Some of our service providers store data outside Canada, including in the United States. Information stored outside Canada may be subject to the laws of that country. We choose providers that protect personal information and we limit access to the people who need it.

7. How we protect your information

We use reasonable physical, organizational, and technical safeguards, including password-protected systems, access limited by role, and secure file storage. No method of transmission or storage is completely secure, so please avoid sending sensitive documents by unsecured email unless we have agreed on that method with you.

8. How long we keep your information

We keep personal information only as long as we need it for the purposes above, and for any longer period required by the CICC or by law. Client files are kept for the retention period the CICC requires after a file is closed. When information is no longer needed, we securely delete or destroy it.

9. Your choices and rights

• You can ask to see the personal information we hold about you.
• You can ask us to correct information that is inaccurate or incomplete.
• You can withdraw your consent to marketing messages at any time. You can also withdraw other consents, subject to legal or contractual limits. Withdrawing consent may affect our ability to provide some services.

To make a request, contact us using the details below. We may need to confirm your identity first.

10. Cookies

Our website uses cookies and similar tools to remember your preferences, keep the site working, and understand how visitors use it. You can block or delete cookies in your browser settings. Some parts of the site may not work properly without them.

11. Links to other websites

Our website links to other sites, such as Facebook, TikTok, Spotify, Calendly, and government websites. Their privacy practices are their own, and we encourage you to read their policies.

12. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it was last changed.

13. Contact us

Questions, requests, or concerns about your privacy can be sent to our privacy contact:

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.